The Customer Is Always...What Was That Again?
Last week westbankpapa and I went to rent a car from a place which we have used before. We filled out the paperwork and went out to the parking area to get the car and check it out. The worker got in the front seat and put the key into the ignition and tried to start it.
He jumps out, opens the hood, and calls to another worker for some jumper cables, and says to us "the battery must have frozen this morning".
Westbankpapa and I just gave each other this look, and I said to him, "what does he think this is, Wisconsin?"
You have to understand. Even though it was the middle of January, this was a beautifully sunny day - in Bnei Brak. Even though I am usually cold, I was completely comfortable in just a light sweater. Compared to what I was used to in upstate New York, where in January there usually was snow up to here and a warm day was when it got up to freezing, that day was practically tropical. And here he was trying to convince us that the weather was responsible for the battery being dead.
Instead of apologizing and rushing to get us another car, he wanted us to take this one. Westbankpapa looked at him and said in a very firm voice, "we are NOT taking this car!" He then got the message, and we ended up with a slightly larger model at no extra cost.
I guess part of the problem is that for many years there was no competition - many businesses were monopolies and didn't need to work for customers, so this attitude became ingrained. This problem persists in some areas - the electric company, for example, is a monopoly and abuses its customers, and we have no recourse. (Many people do not realize that electric company workers receive free electricity. Which means that the rest of us, who do not work for the electric company, pay for their bills by having to pay higher prices. They are also notorious for paying their employees outrageously high salaries).
Another reason for more Anglos to make aliyah!